When reporter Jennifer Mayerle from CBS News Atlanta was looking for a social media expert to interview for this clip, she found Desiree through a friend on Facebook. Desiree was the perfect subject matter expert for this story on Delta’s public relations fiasco on their military baggage policy not only because of her many years of online marketing experience, but because of her airline background. Desiree has worked in Airport Communications for Delta Airlines and as a Flight Attendant for United Air Lines. The story spread quickly through social media. The interview is about why this happened and how corporations are learning more lessons from this latest viral video created by military troops. Here is the link to the transcript http://www.cbsatlanta.com/story/14871597/social-media-affects.